Refund & Cancellation Policy
This policy explains how subscription cancellations and refunds work for paid plans on rollingstraddle.com. Free features are not affected.
1. Cancellations
You can cancel your subscription at any time from your account settings or by emailing support@rollingstraddle.com. Cancellation stops the next renewal; you continue to have access through the end of the current billing period.
2. Refund eligibility
- 7-day money-back: a first-time subscriber to a paid plan may request a full refund within 7 days of the initial payment, no questions asked.
- Pro-rated refunds are not offered for partial-month usage outside the 7-day window.
- Refunds are not available for: add-on credits already consumed, custom / bespoke algorithm work, or accounts terminated for breach of our Terms of Service.
3. How to request a refund
- Email support@rollingstraddle.com from the email address used at signup, with subject “Refund request”.
- Include the payment reference / invoice number.
- We respond within 2 working days.
4. Processing time
Approved refunds are credited back via the original payment method. Bank posting times vary:
- Cards: 5–10 working days.
- UPI / Netbanking: 3–5 working days.
- International cards: up to 14 working days.
5. Failed payments & involuntary churn
If your renewal fails, we retry up to 3 times over 7 days. If all retries fail your subscription is paused (not deleted). You can re-activate any time within 90 days without losing your account or history.
6. Disputes
Please email us before raising a chargeback — we resolve almost all issues directly. Chargebacks raised before contacting support may delay resolution.
7. Changes
We may update this policy. Active subscribers are notified by email at least 14 days before any reduction in refund rights takes effect.